Questions and answers

You reserve online and pick a package. We drop the totes and dollies at your door on your delivery day. You pack, move, and unpack. Two weeks later we pick up the empty totes at your new address.

We open in November 2026. Right now you can request your move date for free. We email you to confirm, and no payment is taken until we do.

No. Drop-off and pickup are contactless. We leave the totes where you tell us, such as your porch, garage or leasing office, and text you a photo of the stack. Before pickup, empty the totes, nest them, stack the lids and leave everything in the same spot or another spot you tell us about.

Saturdays and Sundays in three windows: 9 to 11 am, 11 am to 1 pm, and 1 to 4 pm. Tuesday and Thursday evenings from 6 to 8 pm. You pick the window when you book.

Starter Nest, 25 totes and 1 dolly for $139: most studios and one-bedrooms.

Family Nest, 50 totes and 3 dollies for $179: most two- and three-bedroom homes.

Big Nest, 75 totes and 4 dollies for $249: larger homes and full garages.

Every package is two weeks with delivery, pickup and dollies included.

A good rule of thumb is about 8 to 10 totes per room you are packing, and closer to 15 for a full kitchen. Bookshelves, garages and craft rooms can take more. You can add extra totes for $3 each.

Each tote is a heavy-duty 27-gallon plastic bin with a removable yellow lid and molded handles. We recommend no more than 50 pounds per tote so they stay easy and safe to lift.

Yes. Add a third week when you book ($40, $60 or $80 depending on the package), or request an extension online before your pickup date. We confirm every extension in writing before we charge it.

Yes. Every tote is cleaned, dried and inspected between rentals. If one arrives dirty or cracked, tell us within 24 hours and we replace it free. That is our Clean Tote Promise.

No deposit. You pay the package price and any add-ons up front, with sales tax shown before you pay.

Scuffs and normal wear are never charged. If something is missing or broken at pickup, the fee is $15 per tote, $5 per lid and $40 per dolly. A tote that needs more than routine cleaning is $5. We send you photos and an itemized note first, and wait 48 hours before charging so you can respond. If you find a missing tote within 14 days, we refund it.

No hazardous materials (fuel, propane, pool chemicals, anything flammable or corrosive), perishable food, plants with wet soil, live animals, firearms or ammunition, or anything illegal. Keep cash, jewelry, medications and important documents with you.

Delivery and pickup are free in Casselberry, Fern Park, Winter Park, Maitland, Altamonte Springs, Longwood, Winter Springs, Oviedo, Sanford and Lake Mary. Parts of Orlando (32803, 32804, 32807, 32810, 32817) have a flat $39 fee. Somewhere else? Send a request anyway and we will quote delivery for your address.

See towns we serve for local details.

Yes. Most people pack at the old place and unpack at the new one. Pickup anywhere in our area is included.

Yes, the Move-In Gift. Agents can buy a prepaid package as a closing gift, with a card that says it came from them. The recipient picks the dates. Agents get 10% off when they buy 3 or more. Email us to set it up.

We don't take phone calls, which keeps our prices down and lets us answer in writing so nothing gets lost. Email us at hello@haulandnest.com. Once you book, you also get a text number for day-of questions about your delivery or pickup.